Legal & Policies

Return & Replacement Policy

Last Updated: 8 September 2026

1. Returns

We do not accept returns for change of mind, personal preference or simply not liking the book.

2. Damaged Book

If the book arrives damaged, contact us within 24 hours of delivery. Please provide your order number, clear photographs of the book, photographs of the packaging and a description of the issue.

If the issue is verified, a replacement may be arranged.

3. Wrong Book

If you receive a book different from the one you ordered, contact us within 24 hours of delivery. After verification, a replacement may be arranged.

4. Printing or Manufacturing Defect

If the book has a significant printing or manufacturing defect, contact us within 24 hours of delivery with photographs and order details. After reviewing the issue, a replacement may be provided where the issue is determined to qualify.

5. Requests After 24 Hours

Customers may still contact us after the 24-hour period. However, any request received after 24 hours will be reviewed on a case-by-case basis, and replacement will depend on the nature of the issue and the evidence provided.

6. Verification

We may request photographs, videos, packaging details or other reasonable information before approving a replacement.

7. Replacement

Approved replacement orders will be shipped subject to product availability.

8. Contact

For return or replacement requests, email pushokevichaar@gmail.com and include your order number.

WINEXA GLOBAL MARKETING

GSTIN: 02GKUPD2180L1ZX

Ground Floor, Lab (40), Jonta Road, Near Police Station, Jawali, Lab, District Kangra, Himachal Pradesh – 176023

pushokevichaar@gmail.com